Refund policy

This policy explains how refunds and cancellations work for payments made for Shoprivet subscriptions. It does not set the refund terms for products sold by Shoprivet users.

Shoprivet subscription payments

Shoprivet plan fees are billed through Paddle. Refund requests and any cancellation or withdrawal rights are handled under the terms shown at checkout, Paddle’s applicable buyer terms and refund policy, and any rights that apply under local law. Nothing in this policy limits rights that cannot legally be waived.

We do not promise an automatic refund for every subscription payment. If you believe you were charged in error, were charged more than once, or are eligible for a refund under the terms that apply to your purchase, submit a request using the support or subscription-management link in your Paddle receipt or billing email.

How to cancel a subscription

Use the subscription-management link in your Paddle receipt or billing email to cancel. Cancellation prevents future renewals and generally takes effect at the end of the current billing period, subject to the terms presented for your subscription and applicable law. Cancelling a subscription does not by itself request a refund for a payment already made.

Refund requests

When you contact Paddle about a subscription charge, include the email address used at checkout and the order or transaction reference from your receipt. Paddle may ask for more information to locate the purchase and assess the request. If you cannot find the receipt or need help identifying the charge, contact us through your Shoprivet account.

Orders in stores using Shoprivet

Shoprivet provides store software. We do not sell or fulfill products listed by store owners and do not receive the customer’s checkout funds. If you bought something from a Shoprivet-powered store, contact the store owner using the contact details shown on that store’s website. The store owner is responsible for its product returns, cancellations, and refunds. Your payment provider may also have a process for payment disputes.

Self-hosted software

This policy covers fees paid to Shoprivet for the hosted subscription service. It does not apply to a self-hosted installation of the open-source software where you have not paid Shoprivet a subscription fee.

Changes to this policy

We may update this policy. We will change the date at the top when we publish an update. Changes do not remove rights that already apply to a purchase under the law or terms in force when it was made.

Contact

For questions about a Shoprivet subscription charge, contact us through your Shoprivet account or use the subscription support link in your Paddle receipt.

See also Terms of service and Privacy policy.